Aditya Vijay

Process Executive @Groww

Jaipur, IN

Manage and resolve client queries related to trading, mutual funds, and payments through multiple channels.• Collaborate with product and tech teams to handle escalated issues effectively.• Gather and evaluate customer feedback to identify improvement areas and suggest enhancements.• Consistently maintain high customer satisfaction scores through proactive support and clear communication.• Support team onboarding and training for new members to maintain service consistency.• Use Excel and CRM systems to analyze data trends and reduce response time.