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Alejandro Colin
Area Manager - Front Gate Operations @Six Flags
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WORK HISTORY
Area Manager - Front Gate Operations @Six Flags
Supervise and oversee all operation functions related to the safe and effective operation of the Front Gate division which includes, Ticket Taking, Cashiers, Passholder Services, Admissions II, Guest Relations, Ticket Will Call, Ride Information Center, VIP Services, Lost & Found, THE FLASH Pass Headquarters, and the Call Center.• Managing all Guest communications and responding to and resolving Guest concerns. Ensure all Guest comments are responded to following company response time guidelines.• Maintain the Salesforce and Lost and Found programs.• Identify trends and work with Departments across the Park to implement solutions as necessary.• Responsible for the Team Member News internal publication.• Oversee all operational functions related to the safe and effective operation of the Park and assigned areas to include ensuring that all appropriate staffing levels are maintained.• Supervise and evaluate the performance of direct reports and Team Members.• Ensure compliance with state, federal, and Park policies and procedures including labor laws.• Maintain and update SOP’s and training materials.• Monitor and ensure compliance with all aspects of the corporate safety and health compliance program.• Responsible for impacting overall Guest satisfaction by championing Guest service programs and initiatives.• Ensure that all Team Members within each assigned area are properly trained and equipped to perform theirjob responsibilities.• Enforce all Park policies and procedures and maintain all Six Flags standards.• Take Rides Duty Manager as assigned
EDUCATION
Udemy Alumni
Certificate of Completion, The Complete 2023 Web Development Bootcamp
College of the Canyons
Associate of Science - AS, Biology, General
California State University, Northridge
Bachelor's degree, Computer Science
ABOUT ALEJANDRO COLIN
Dynamic and results-driven professional. Passionate about delivering exceptional customer experiences and fostering collaborative relationships. Adept at leveraging strong problem-solving skills and a keen attention to detail to drive project success. Committed to continuous personal and professional growth, and dedicated to delivering high-quality results in fast-paced environments.
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