Abhishek Gp
IT Analyst @Brennan
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WORK HISTORY
IT Analyst @Brennan
Kochi, IN
Troubleshooting and Support: Analyzing and resolving escalated technical issuesIncident Management: Logging, tracking, and managing incidents using IT service management tools, ensuring timely resolution.Root Cause Analysis: Identifying the underlying causes of recurring problems and implementing solutions to prevent future occurrences.System Maintenance: Performing regular maintenance and updates on systems and applications to ensure optimal performance.Collaboration: Working closely with other Resolver teams and stakeholders to address complex problems.Documentation: Creating and maintaining documentation for troubleshooting procedures, system configurations, and knowledge base articles.User Training: Providing guidance and training to end-users on new systems or software to enhance their experience.Monitoring Systems: Using monitoring tools to proactively identify and resolve potential issues before they affect users.Project Involvement: Participating in IT projects related to system upgrades, migrations, or implementations.Customer Service: Maintaining a high level of customer service while addressing user concerns and ensuring satisfaction.
EDUCATION
NTTF (Nettur Technical Training Foundation)
Computer engineering
ABOUT ABHISHEK GP
Good technical knowledge about system management and administration - Good communication skills and has dealt with International clients ( Australia, Newzealand, UK and other European economic area\'s )- Microsoft O365 administration - Azure AD- Intune Management of devices- ServiceNow knowledge- SalesForce configuration- Microsoft Intune - Active Directory configuration and Services- Server Monitoring and patching tasks- Desktop Support and Administration- POS Machines installation and Configuration - Experience with inhouse service desk duties- Good Knowledge in SQL Operations- Good Knowledge in Operating Systems- Have done Service desk Administration- Have Good field experience with Clients- Experience in product training both remotely and in field- NSDC and Intel/FICE IIOT certification- Basic Knowledge about Cloud Ops
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