Abhishek Gp
IT Analyst - L2
- Role
- IT Analyst at Brennan
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Abhishek Gp
Good technical knowledge about system management and administration - Good communication skills and has dealt with International clients ( Australia, Newzealand, UK and other European economic area\'s )- Microsoft O365 administration - Azure AD- Intune Management of devices- ServiceNow knowledge- SalesForce configuration- Microsoft Intune - Active Directory configuration and Services- Server Monitoring and patching tasks- Desktop Support and Administration- POS Machines installation and Configuration - Experience with inhouse service desk duties- Good Knowledge in SQL Operations- Good Knowledge in Operating Systems- Have done Service desk Administration- Have Good field experience with Clients- Experience in product training both remotely and in field- NSDC and Intel/FICE IIOT certification- Basic Knowledge about Cloud Ops
Experience
IT Analyst
Sep 2024 — Present · Kochi, IN
Troubleshooting and Support: Analyzing and resolving escalated technical issuesIncident Management: Logging, tracking, and managing incidents using IT service management tools, ensuring timely resolution.Root Cause Analysis: Identifying the underlying causes of recurring problems and implementing solutions to prevent future occurrences.System Maintenance: Performing regular maintenance and updates on systems and applications to ensure optimal performance.Collaboration: Working closely with other Resolver teams and stakeholders to address complex problems.Documentation: Creating and maintaining documentation for troubleshooting procedures, system configurations, and knowledge base articles.User Training: Providing guidance and training to end-users on new systems or software to enhance their experience.Monitoring Systems: Using monitoring tools to proactively identify and resolve potential issues before they affect users.Project Involvement: Participating in IT projects related to system upgrades, migrations, or implementations.Customer Service: Maintaining a high level of customer service while addressing user concerns and ensuring satisfaction.
Education
NTTF (Nettur Technical Training Foundation)
Computer engineering
2017 — 2020
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