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Aamir Muhammad
Dell Warranty Tech @Unisys
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WORK HISTORY
Dell Warranty Tech @Unisys
Columbia, SC, US
Diagnosed and resolved hardware and software issues for a diverse range of Dell products, including laptops, desktops, and servers, for customers under warranty.• Provided expert troubleshooting support and customer guidance, utilizing strong technical knowledge and communication skills.• Documented service requests and repair processes meticulously, ensuring accurate records for escalation and follow-up.• Collaborated effectively with cross-functional technical teams to address complex problems and deliver timely solutions.• Committed to delivering exceptional customer service, enhancing customer satisfaction and loyalty while adhering to company policies and procedures.
EDUCATION
University of the People
Bachelor's degree
ABOUT AAMIR MUHAMMAD
As a beginner in cybersecurity, I find the industry incredibly fascinating. I am a fast…
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