Aakash Saxena
BPO professional with 5+ years of expertise in People Management & Client Service | Lean Six Sigma Certified | Driving Customer Satisfaction & Operational Excellence
- Role
- Sr Team Leader - Operations at TaskUs
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Aakash Saxena
I’m a results-driven BPO professional specializing in customer experience, client…
Experience
Sr Team Leader - Operations
Jan 2025 — Present · Gurugram, IN
Guiding KPIs sustainability (AHT, QA, NPS/CSAT, SLA, IR, Shrinkge, Attrition) to manage day to day operations and build strong leadership, provided regular coaching, performance feedback and supported team development to improve service quality
Education
University of Rajasthan
Bachelor of Commerce - BCom
2014 — 2018
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