Aadil Patel

Member Services Administrator @Nzx Limited

Auckland, NZ

Key Responsibilities• Handle new group and individual member applications/terminations and group to individual transfers withinagreed service level agreement timeframes• Processing of all member claims including but not limited to first home, hardship, retirement withdrawals andInsurance within agreed service level agreement timeframes• Processing of member transfers and terminations within agreed service level agreement timeframes• Ensure contributions are received according to schedule, reconciled, and posted to agreed service standards inan efficient and timely manner, using data augmentation tools and uploaders wherever possible• Contacting and responding to customers or employers where appropriate, and as required• All customer information is recorded and maintained to a high level of accuracy and integrity• Analyse and resolve any potential variance, issue or anomaly, escalating where appropriate• Liaise with payroll administrators for missing contributions, data mismatch and other related information• Complete peer review processing in a timely manner• Participate in the development of service and process enhancements and consistently strive to create betterworking practices internally and for our members• Share best practice and assist other team members to ensure optimum support is available and all proceduresare documented• Participate positively within the team environment and collaborate fully in assisting to meet the objectives of thewider team and the business objectives• Manage assigned tasks within agreed service level timeframes and quality levels• Actively participate in being part of an operationally excellent team• Assists with any other activities as requested by the Manager or Management• Understand and ensure compliance with CRS/FATCA & AML obligations and all other relevant regulations