Zyad Farrag
Operations Area Manager i @Amazon
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WORK HISTORY
Operations Area Manager i @Amazon
Richmond, VA, US
Operate within the #1 manual Amazon sort center globally, processing the highest package volume at the best efficiency rate among worldwide peers.• Directed wrap-down operations averaging 62.6 labor hours per shift, outperforming the 80-hour target by 22% and improving from a 102-hour baseline prior to initiative launch.• Lead operations in a high-volume sort center overseeing 200+ associates per shift; achieved 97% safety compliance.• Applied Lean & Agile principles, improving throughput by 12% and cutting bottlenecks.• Built KPI dashboards to improve visibility, increasing on-time dispatch by 8%.
EDUCATION
Hampton High School
Advanced Diploma / International Baccalaureate
Rome Business School
Study abroad
University of Virginia
Bachelor of Arts - BA
UVA McIntire School of Commerce
General Business
ABOUT ZYAD FARRAG
Business operations and operational analytics professional with experience driving KPI…
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