Zulfiqar Haider

WORK HISTORY

EDUCATION

SKILLS

ABOUT ZULFIQAR HAIDER

I am a BCS certified IT Business Analyst with 6 years’ experience of working in Salesforce Sales Cloud. I have a Masters degree in IT and a bachelors degree in Computer Science.I have been,• Developing and analysing business processes such as Sales and Marketing campaigns and recommend changes as part of the CRM change and upgrade project.• Identifying gaps in existing processes such as inbound sales and recommend Salesforce CRM solutions.• Trained and educated users in more efficient use of Salesforce objects such as Activities and Leads and helped them with reports and list views.• Maintaining product backlogs for multiple automation projects via Power Automate and planning sprints. • Documenting user stories in Monday.com, DevOps and Jira at various stages.• Conducting requirements gathering sessions with internal and external stakeholders.• Mapping fields and requirements engineering for Eploy to Salesforce integration.• Creating mock-ups and analysing data to support the PowerBI analytics team.• Hiring, training and managing consultants to support the internal team.• Managing apprentices working in internal projects as part of the apprenticeship program.• Writing test scripts.Key Skills:• Salesforce Sales Cloud, Workbench, SOQL, Salesforce Reports and List Views• Wireframes using PowerMockup for Power BI Dashboards• Process Mapping (Swimlane Diagrams) using MS Visio• Data Analysis using Excel• Maintain Product and Sprint Backlogs, Sprint Planning, Kanban board• Functional and Non-Functional Requirements• Data Cleaning• Data Migration