Zohra Bhayani

Quality Assurance Analyst @Mad Mobile

Tampa, FL, US

Domain: Retail, Saas Platform, Salesforce, Mpos, Payments Validated SaaS platform functionality across multi-tenant environments, ensuring secure and scalable performance for multiple clients.Tested Salesforce integrations with third-party tools and internal systems using REST/SOAP APIs, including components like COM (Customer Order Management), OMS (Order Management System), and SPCC (Service/Product Configuration Console).Performed end-to-end testing for Salesforce modules including Sales Cloud, Service Cloud, and custom Lightning components.Validated workflows, process builders, flows, and Apex triggers to ensure business logic accuracy in Salesforce.Executed order lifecycle testing through OMS – including order creation, modification, cancellation, fulfillment, and return flows.Conducted API testing using tools like Postman and Swagger.Performed regression, smoke, and UAT testing during platform updates/releases to ensure critical functionalities remain unaffected.Created and maintained traceability matrices to ensure complete requirement-to-test case mapping across all modules (COM, OMS, SPCC, SFCC).Collaborated with Business Analysts and Developers to triage issues, validate fixes, and perform root cause analysis in a CI/CD environment.Establish quality gates at each stage of the Software Testing Life Cycle (STLC) to confirm test readiness before each build.Log and manage defects in JIRA.Perform cross-browser testing on web applications and functional GUI testing on mobile apps.Execute SQL queries for backend validation.Utilize AppSpector for log verification and backend issue analysis.Conduct API and backend testing using Postman, ensuring all collections are accessible for team execution.Use SimpleMDM to verify device settings, network configuration, and security compliance.Carry out functional, regression, smoke, and integration testing during each sprint; ensure core smoke test suite is executed regularly.

East Texas A&M University

Master's degree, Business Administration and Management, General