Zofia Szymczak
Servicenow Business Analyst @Aberdeen
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WORK HISTORY
Servicenow Business Analyst @Aberdeen
Edinburgh, GB
As a ServiceNow Business Analyst, I bridge the gap between business needs and technical solutions to deliver efficient ITIL aligned service management processes. I work closely with stakeholders, process owners and developers to ensure ServiceNow Platform is effectively configured to support business objectives and continuous improvement.Main Responsibilities- Own ServiceNow demand intake and governed platform enhancements across ITSM and ERM- Partner with stakeholders to gather and document business and functional requirements- Translate requirements into clear user stories and acceptance criteria for the development team- Analyse current processes and design improved workflows aligned with ITIL best practices- Collaborate with ServiceNow architects and developers to ensure solutions meet business needs- Support system testing (UAT), sprint planning, release management and change enablement activities- Maintain detailed documentation, including process maps, workflows/flows, user guides etc- Facilitate workshops and stakeholder meetings to align priorities and manage expectations- Identify opportunities for automation, self-service and continuous improvement within the platform- Lead annual ServiceNow upgrades and recommend enhancements that add business value.Certifications:Certified System Administrator (CSA)Certified Implementation Specialist CIS-ITSMMicro-Certification - Configure CMDBMicro-Certification - CMDB HealthMicro-Certification - FlowsMicro-Certification - Service Portal
EDUCATION
The University of Computer Science and Management
BSc IT
West Lothian College
CIPD - Certificate in Personnel Practice
ABOUT ZOFIA SZYMCZAK
Senior ServiceNow Business Analyst at Aberdeen Investments
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