Zoe Jelbert
Emea Talent Development Manager @Deloitte
Milton Keynes, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jun 2019 — Present
Emea Talent Development Manager @Deloitte
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Milton Keynes, GB
EDUCATION
2013 — 2014
Milton Keynes College
ILM Level 3 Leadership and Management, Business Administration and Management, General
N/A
Omniplex
Diploma of Education, Instructional Design
N/A
Omniplex
Advanced Storyline, Educational/Instructional Media Design
2016 — 2016
Milton Keynes College
ILM Level 4 Leadership and Management, Business Administration and Management, General
2010 — 2011
Best Practice/Edexcel
Level 2 Award in Business and Administration
2017 — 2017
BCS, The Chartered Institute for IT
ITIL Foundation certificate in IT Service Management , Information Technology
SKILLS
TrainingCustomer ExperienceService-Level Agreements (Sla)ManagementTeam BuildingCoachingInterviewingPeople ManagementPerformance ManagementTeam ManagementRecruitingProblem SolvingCommunicationService DeskCustomer ServiceOutsourcingIT Service ManagementAccount ManagementTeam LeadershipLeadershipCall CentersContact CentersIncident Management
ABOUT ZOE JELBERT
I lead the Instructional Design function within Deloitte’s Global Contact Centre Academy,…
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