Volodymyr Z.
Middle System Engineer @EPAM Systems
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WORK HISTORY
Middle System Engineer @EPAM Systems
London, GB
Project Roles: Environments Support Engineer 2nd LineTeam: L2 technical support engineers;Participation:• Supported business applications and data exchange interfaces;• Resolved major incidents in the Production environment;• Analyzed, documented and resolved application issues;• Deployed releases on Production environment;• Created Documentation and instructions;• Communicated with international IT teams;• Supported users.Database: Oracle SQLTools: Oracle ATG commerce platform (ACC/BCC/CSC/DynAdmin/Commerce), Commercetools e-commerce platform, Galaxy(B2B), SAP Sales Cloud, SAP Service Cloud, SAP Hybris backoffice, Amazon Web Services (AWS), Amazon Elastic Compute Cloud (EC2), AWS API Gateway, Amazon Route 53, Amazon MQ, Oracle SQL Developer, BMC Remedyforce ITSM, Jira, Confluence, Akamai, Signal, Kibana, Grafana, New Relic One (Browser/Synthetics/Infrastructure/APM), Gitlab, Tortorise SVN, Bamboo, Jenkins, Citrix, Adyen, Riskified, Apache ActiveMQTechnologies: Oracle ATG Web Commerce platform, SAP Commerce Cloud, Amazon Web Services, SAP Hybris, Linux, GitLab CI/CD, Akamai CDN
EDUCATION
National Aerospace University -'Kharkiv Aviation Institute'
Master of Computer Science, Computers, Complexes, Systems and Networks
SKILLS
ABOUT VOLODYMYR Z.
Support Applications & ERP Specialist & SQL Server DBA with 10+ years of hands-on experience in supporting enterprise business applications, managing SQL databases, and leading ERP/CRM implementations in the Pharmaceutical, Retail, and Telecom industries.Known for solving complex technical problems, optimizing mission-critical systems, and ensuring high availability and performance under pressure. I\'m open to global opportunities in Application Support, ERP Project Delivery, and Database Administration.I have successfully delivered and supported business-critical systems for global leaders including Abbott, Novartis, EPAM Systems, and Tata Consultancy Services, working in distributed international teams with strong SLAs.My core expertise includes:• Application support (L2/L3) • incident resolution, environment troubleshooting, release deployment• Database Administration • MS SQL Server, Oracle SQL, MySQL; performance tuning, data integrity• ERP/CRM platforms • 1C:ERP, SAP CRM & Sales & Service Cloud, Oracle Sales, SAP Hybris• ITIL-based service delivery • Incident, Change, Problem Management; cross-team coordination
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