Benjamin Zheng

Senior Manager, Product and Partnerships @Uniphore

Austin, TX, US

Researched and analyzed competitor pricing and features and aggregated data from Sales to inform FY2024 pricing strategy • Developed Excel model to track and aggregate product costs per component across the entire U-product portfolio • Developed Excel model to understand company-wide product gross margin based on pricing as a dynamic variable • Updated Product Team reference materials to educate Sales in regards to their knowledge of products and features • Led documentation and process improvement effort regarding the management of the lifecycle of cloud instances • Created marketing materials and gathered technical documentation required for accrediting U-Self Serve to Amazon Connect • Performed ad hoc margin calculations to support the discount approval process for heavily discounted quotes • Analyzed closed deals at the quarter-end to determine the health of company margins and delivered insights to Office of CEO • Communicated with contact-center-as-a-service (CCaaS) partners to understand availability of APIs for integration purposes • Performed analyses on customer feature requests to understand the bandwidth impact on engineering and PM resources

The University of Texas at Austin - Red McCombs School of Business

Bachelor of Business Administration (BBA)

The University of Texas at Austin - College of Liberal Arts

Bachelor of Arts - BA

San Jacinto College

Associate of Arts (AA)