Zeeva Jackson

Health IT, Customer Advocacy, Health Program Strategy & Implementation @athenahealth

Atlanta, GA, US

Established strategic long-term partnerships with external stakeholders to achieve desired outcomes by assessing client needs during discovery calls and creating an effective implementation plan. Improved adoptability and clinical workflow optimization processes by understanding setting/configuration adoption, identifying process and training gaps for clinical products, and managing virtual eLearning for implementation support.Partnered with the product team to recommend new workflows, product enhancement opportunities, and client-facing materials as well as founded and co-led the Care Management User Group, which enhanced several GTM products. Collaborated with Analytics and Marketing teams to identify client training opportunities based on practices servicing eligible care management patients and develop outreach campaigns for care management program support. Created a quality assurance process for client-facing engagements to drive customer satisfaction. Provided quality support to clients around MIPS, eCQM, and Hedis through platform configuration, best practice recommendations, workflow clarity, care management, and quality intersections. Delivered behavioral health subject matter expertise (SME) through client-facing scoping calls, case triage, workflow creation and client-facing demos, and creation of virtual eLearnings, workshops, and classrooms.Reviewed intersectionality between behavioral health and care management (BHI and CoCM).