Zeeshan H.
2nd Line IT Engineer @Opus Technology
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WORK HISTORY
2nd Line IT Engineer @Opus Technology
Supporting a wide range of managed service clients, I work at the intersection of technical problem-solving and customer success. My day-to-day involves diagnosing and resolving complex IT issues, ensuring service delivery meets SLAs, and collaborating closely with service desk, project, and provisioning teams to support new deployments and internal operations.I specialize in Microsoft cloud technologies—particularly Microsoft 365, Azure, and Intune—as well as legacy infrastructure, network troubleshooting, endpoint security, and system optimization. Whether it’s implementing process improvements, conducting IT audits, or contributing to documentation and knowledge bases, I’m driven by a commitment to both technical excellence and operational efficiency.My work supports business continuity, strengthens IT environments, and helps ensure clients experience reliable, secure, and future-ready technology solutions. I hold several Microsoft certifications and maintain a strong focus on continuous learning to stay aligned with evolving industry standards.
EDUCATION
Punjab college of IT
Associate's degree, Information Technology
Institute of Administrative Sciences, University of the Punjab, Lahore - Pakistan
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT ZEESHAN H.
IT Systems Engineer at Opus Technology | Microsoft Certified, Cloud Computing
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