Zakaria Farah

Customer Service Representative @TP

Manchester, GB

I currently work as a Representative IV at Teleperformance, delivering frontline support on behalf of the Department for Work & Pensions (DWP). In this role, I handle a wide range of queries related to Universal Credit—from general inquiries to more complex case-specific scenarios.Working in a high-pressure environment, I’ve developed strong communication skills, the ability to stay calm under pressure, and a deep understanding of government processes. Every day, I support people from all backgrounds, helping them navigate their benefits, appointments, online systems, and general service-related concerns.