Zain Ahmad
Senior Director, Process & Change Management and Transformation @CIBC
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WORK HISTORY
Senior Director, Process & Change Management and Transformation @CIBC
Toronto, ON, CA
I lead a 75-member organization of technology, process, and change professionals, driving enterprise-wide digitization and transformation. I oversee the AI Document Ingestion Service, built from the ground up leveraging cutting-edge AI and automation technologies to extract insights from both structured and unstructured documents. My focus is on delivering measurable outcomes while guiding people through change with clarity, purpose, and impact.• Generating multi-million-dollar annual savings by using AI and automation to streamline processes, reduce manual effort, improve client experience and reduce risk across multiple services.• Driving process and change management strategies across departments, fostering agility, alignment, and a culture of continuous improvement.• Designing capacity planning models that provide executives with real-time resource visibility, enabling smarter prioritization of initiatives.• Establishing governance frameworks to optimize a portfolio of 400+ initiatives, balancing people, budgets, and strategic impact.• Defining and embedding success metrics for productivity and utilization into executive scorecards to drive accountability and performance.
EDUCATION
Lahore School of Economics
Bachelor of Science (BSc), Economics and Finance
Humber College
Project Management, Project Management
George Brown Polytechnic
Post-Graduate Certificate, International Business
SKILLS
ABOUT ZAIN AHMAD
I am a Senior Director of Process & Change Management and Transformation at CIBC, with over 15 years of experience in leading digital transformations, process enhancements, and project implementations across various domains and industries. My mission is to leverage analytics and automation to streamline operations, optimize performance, and create value for stakeholders.As the head of the analytics and automation team, I managed the development and deployment of low-code and no-code tools, impacting over 500 initiatives, for process optimization, data visualization, workflow management, and predictive analysis. I also implement on the digital transformation strategy that leverages real-time analytics, improving operational efficiency across multiple departments.I thrive in environments that challenge the status quo, demand innovative thinking, and value the power of collaborative problem-solving. I am passionate about developing and empowering teams, fostering long-term customer relationships, and delivering data-driven solutions that propel organizations forward.
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