Zachary Jean Paradis

Gvp Global Experience Offering and N a Cx & Innovation Consulting Lead @Publicis Sapient

Boston, MA, US

For over 15 years, I have acted as a “tip of the spear” for many of the firm’s largest clients, building teams, and shaping CX strategies, digital products and services used by millions of people.• Global Offering Lead, leading Experience Transformation and Digital Organization Offerings• N.A. lead CX & Innovation Consulting, defining Sapient’s approach to CX strategy, service design and new product innovation, leading a team of ~60 practitioners; 2013–present• led Customer Experience for Publicis Groupe’s CoreAI platform, redefining how marketing and media is done in the GAI era• led Generative AI strategies for a $15B services leader and a $13B cloud technology provider• led CX strategy and scaled three of the largest (budget and team size) omnichannel customer experience transformation programs in company history for Target, M&S, and McDonald’s, each fundamentally enabling a radical improvement in serving and developing customer relationships • led global Employee Experience for the most magical Fortune 50 media and entertainment company in the world • led successful omnichannel customer experience programs and product strategy in auto, healthcare and retail, including facilitation of C-level stakeholders at clients including Ford, Stellantis, McLaren, John Deere, Genentech, United Health Group, et al.• co-led Transformation Acceleration Group, focused on how to do CX agile transformation at scale, and architected the \"Sapient Way\"–plan for Sapient\'s own transformation; 2018

Scaled Agile

Certified Agilist, SAFe

Illinois Institute of Technology

Master of Design, strategy and innovation management

University of Chicago

Dual B.A., Anthropology | Psychology