Zachary Liang
Customer Service Representative and Support Engineer @Biometrics4all
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WORK HISTORY
Customer Service Representative and Support Engineer @Biometrics4all
Diagnose and resolve technical issues related to cutting-edge biometrics softwarePerformed Conducted full software implementations lasting 2–3 hours, delivering in-depth, top-down explanations of software nuances and properties, enhancing client understanding and successful integration of biometric solutions.Lead the installation and configuration of biometrics software on laptops, emphasizing attention to detail and ensuring accurate setup for clients.Respond to over 100 phone calls and emails a day, ensuring high customer satisfaction.
EDUCATION
Georgia Institute of Technology
Master of Science - MS , Computer Science specializing in Interactive Intelligence
California State University - East Bay
Computer Science
ABOUT ZACHARY LIANG
Passionate about bridging complex technology with real-world impact, I bring a strong…
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