Zachary Kirkendoll

Account Manager @Republic Services

Houston, TX, US

Utilizes Salesforce daily, schedules and documents all activities such as calls, meetings, and proposals.• Effectively maintains and retains existing customers by proactively reaching out to existing customers daily.• Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.• Demonstrate problem-solving, analytical, critical-thinking, and decision-making skills.• Performs contractual re-signs on existing customers to extend customer relationships and increase customer profitability where appropriate.• Responds to all cancellation requests in alignment with the established escalation policy.• Proactively communicates with or responds to customers in support of company pricing initiatives.• Responsible for capturing customer emails, minimizing rate restrictions and customer credits.• Increases customer penetration by selling a full suite of Republic Services products.• Demonstrates and promotes ethical behavior.

Prairie View A&M University

Bachelor of Business Administration (B.B.A.), Marketing