Zach Hamilton
Duty Manager - Jet2holidays Operational Control Centre (Duty Office) @Jet2.com and Jet2holidays
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WORK HISTORY
Duty Manager - Jet2holidays Operational Control Centre (Duty Office) @Jet2.com and Jet2holidays
Leeds, GB
Leading and monitoring the 24-hour Jet2holidays real-time operation, offering solution-based support and ensuring excellent service and standards in adherence to policies and company obligations.Leading the severity and escalation processes. Working with Ops flight planning and other key stakeholders to anticipate and accurately plan any operational disruption.Utilising available systems, data and MI, to plan support and mitigate risks. Work with overseas airports during disruption and future planning to mitigate operational impact. Communication, training and coaching with 24/7 Contact Centre colleagues and Overseas Management, and agree action plans. Implementing the company welfare policy in accordance with EU, UK and ABTA guidelines, Package Travel regulations, internal policies and obligations to customers.Monitoring international events and Foreign Office advice that may affect any of our overseas operations.
EDUCATION
The Open University
Foundation degree, Business Management
Thomas Rotherham College
Business Studies, ICT, Media & Social Studies
Corndel College London (CCL)
Bachelor of Arts - BA, Chartered Manager Degree Apprenticeship
ABOUT ZACH HAMILTON
A dedicated and passionate experienced team leader with a track record of successes within Travel, Aviation and Overseas Operations spanning over 12 years. Currently working for the UK\'s largest tour operator, utilising experience to lead the overseas operation, managing incidents and escalation for all Overseas Destinations, supporting Management to mitigate risk and deliver solutions.With a deep understanding of the challenges in delivering VIP service to customers, I excel in driving operational excellence through stakeholder engagement and commercial awareness. I place a key emphasis on colleague engagement, coaching techniques, creating a positive team dynamic, and unlocking potential through training and career development.Proven success in project management and collaborating with various departments across multiple locations to ensure optimal results. As a strong communicator, I strive to ensure updates across teams are delivered seamlessly, and influence talent to align with the developing needs of the business. Highly motivated and ambitious, I continually look for ways to improve and innovate within the industry.
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