Zach Gius
Production Support Engineer Ii @Beyond Finance
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WORK HISTORY
Production Support Engineer Ii @Beyond Finance
Colorado Springs, CO, US
Handle support for Operations users of CRM tools and dependent systems -Utilize Snowflake to run multiple daily queries for data loads, and stuck offers -Act as an escalation point to Tier I team -Investigate, diagnose and debug production issues coming from agents, alerts or other escalation paths -Increase incident report/resolution efficiencies and lower the human intervention time on related tasks -Collaborate with other technology teams across the organization to create effective monitoring solutions -Escalate trends, bugs and other system errors to Product and Engineering teams -Build and maintain document libraries, knowledge base articles and provide training -Mature incident management and alerting processes as well as identify monitoring opportunities -Perform problem & incident management, work with vendors and other technical personnel for problem resolution
EDUCATION
University of Colorado at Colorado Springs
Bachelor’s Degree, Marketing/ Communication, 3.89 GPA
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