Yuqing Deng

Business Process Analyst @King County Regional Homelessness Authority

Product Strategy & Roadmap:Defined and managed the Salesforce Grants Management System roadmap with leadership, establishing feature priorities and sprint plans that delivered 4 major releases (400+ user stories) in 9 months and enhanced system scalability and reliability.• Process Analysis: Analyzed vendor, contract, and funding workflows to identify 20+ inefficiencies, leading redesign of approval logic and data structures that shortened approval cycles by 40% and strengthened audit traceability.• Data Analysis: Queried and validated 1M+ Salesforce records using SOQL and Python to assess data integrity and resolve schema inconsistencies, implementing field governance rules that improved data accuracy.• Requirement Gathering: Led 20+ stakeholder interviews and 5 workshops across Finance, Program, and Operations to translate business goals into Salesforce requirements, ensuring alignment and timely delivery of enhancements.• Reporting Automation: Built an end-to-end ETL pipeline using Python and Microsoft Graph API to extract Salesforce data and generate Excel deliverables for federal reporting, saving 40+ manual hours per month and increasing audit transparency.• Executive Dashboards: Designed dashboards integrating Salesforce data to visualize funding utilization and performance trends, reducing report turnaround and enabling real-time data-driven decisions.• Agile Delivery & Stakeholder Engagement: Served as Product Owner managing 40+ Jira backlog items, defining acceptance criteria, coordinating cross-functional delivery, and achieving a 95% sprint completion rate; authored 10+ user guides and trained 100+ users, increasing adoption and reducing support requests by 60%.