Samantha Yu-Chen Tseng

Escalation Process Improvements Specialist @Amazon

Amazon Launchpad • Collaborated with internal teams to identify compliance issues from partner escalations, resulting in a 23% reduction in frictions and improved partner satisfaction • Demonstrated excellent time-management skills and the ability to work independently while utilizing departmental resources, policies, and procedures to directly improve partner experiences • Analyzed process gaps impacting partners\' business platform experiences and developed effective strategies to…