Youssef Hannat
Vice President of Global Operations @Percepta
Nashville, TN, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2022 — Present
Vice President of Global Operations @Percepta
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EDUCATION
N/A
Quincy College
Associate of Science (AS), Accounting
N/A
University of North Carolina
Bachelor's degree, Finance and Economics
SKILLS
Contact CentersForecastingTrainingBpoService-Level Agreements (Sla)Call CenterProgram ManagementStrategyLeadershipInbound MarketingBusiness TransformationOffshoringTeam ManagementPerformance ManagementCustomer SatisfactionCapacity PlanningCustomer Relationship Management (Crm)Workforce ManagementAvaya TechnologiesSlaChange ManagementOutsourcing ManagementTelemarketingCustomer ExperienceOperations ManagementManagementCrmTeam LeadershipCall CentersOutsourcingHuman ResourcesBusiness Process ImprovementProcess ImprovementAvayaBusiness AnalysisVendor ManagementArabicProcess ManagementTelecommunicationsAnalysis
ABOUT YOUSSEF HANNAT
I am a Global CX & Operations Executive with 25+ years of experience leading large-scale…
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