Youssef Hannat

Vice President of Global Operations @Percepta

Nashville, TN, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2022 — Present

Vice President of Global Operations @Percepta

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EDUCATION

N/A

Quincy College

Associate of Science (AS), Accounting

N/A

University of North Carolina

Bachelor's degree, Finance and Economics

SKILLS

Contact CentersForecastingTrainingBpoService-Level Agreements (Sla)Call CenterProgram ManagementStrategyLeadershipInbound MarketingBusiness TransformationOffshoringTeam ManagementPerformance ManagementCustomer SatisfactionCapacity PlanningCustomer Relationship Management (Crm)Workforce ManagementAvaya TechnologiesSlaChange ManagementOutsourcing ManagementTelemarketingCustomer ExperienceOperations ManagementManagementCrmTeam LeadershipCall CentersOutsourcingHuman ResourcesBusiness Process ImprovementProcess ImprovementAvayaBusiness AnalysisVendor ManagementArabicProcess ManagementTelecommunicationsAnalysis

ABOUT YOUSSEF HANNAT

I am a Global CX & Operations Executive with 25+ years of experience leading large-scale…

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