James Nelson

Executive Director of Operations @Percepta

Houston, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2023 — Present

Executive Director of Operations @Percepta

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EDUCATION

1989 — 1992

Midwestern State University

BA, Marketing

2010 — 2011

Strayer University

Master of Business Administration - MBA

SKILLS

WirelessSales OperationsCrmCall CenterLeadership DevelopmentHelp Desk SupportCustomer ExperienceCustomer RetentionProject PlanningCost Reduction StrategiesStrategyHuman ResourcesCustomer SatisfactionSales ProcessJob CoachingRemote TroubleshootingWireless TechnologiesCross-Functional Team LeadershipStrategic PlanningContact CentersVendor ManagementTalent ManagementProblem SolvingCall CentersTelecommunicationsLeadershipPerformance ManagementStrategic PartnershipsCoachingTeam LeadershipDirect SalesTeam BuildingIT SolutionsCustomer ServiceTechnical SupportIT SalesAccount ManagementCustomer Relationship Management (Crm)Customer Loyalty ManagementTraining

ABOUT JAMES NELSON

With over two decades of experience leading large-scale contact center, sales, and…

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