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Youssef Gannay
Deliveroo
Angers, FR
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Present
@Deliveroo
SKILLS
Call CentersCustomer ExperienceTelecommunicationsCustomer Relationship Management (Crm)Start-UpsVendor ManagementPerformance ManagementCrmTeam ManagementCustomer SupportWorkforce ManagementAccount ManagementBusiness Process ImprovementChange ManagementContact CentersSalesOperational ExcellenceLeadershipKpiProcess ImprovementVoice of the CustomerEnglishCustomer SatisfactionTrainingCall Center DevelopmentNew Business DevelopmentKey Performance IndicatorsManagementTeam BuildingStrategyCustomer RelationsOutsourcingBpoQuality AssuranceService DeliveryOperations ManagementCall CenterCustomer RetentionCustomer ServiceCoaching
ABOUT YOUSSEF GANNAY
Global BPO & Vendor Management Leader | Service Excellence | CX…
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