Jessica Joseph

Head of Digital Marketing & Technology @Brooks & Davis Real Estate Firm, Llc

Houston, TX, US

Support 100+ agents and student affiliates by managing secure account access, performing password resets, configuring MFA, assigning CRM permissions, and resolving system errors across multiple digital platforms and cloud-based tools.Monitor user activity to identify anomalies, phishing attempts, unauthorized access, and suspicious login behavior, escalating issues when appropriate to protect system integrity and prevent security risks.Maintain the uptime, functionality, and reliability of the firm’s digital ecosystem including CRM systems, cloud services, communication platforms, and websites, ensuring seamless daily operations for all users.Develop, update, and distribute detailed technical training materials and onboarding guides to help new agents adopt systems correctly while reducing user errors and improving security awareness.Provide multi-channel troubleshooting via phone, text, email, and remote support tools, responding quickly to outages, platform failures, and user access issues to minimize operational downtime.Collaborate with leadership to analyze workflow challenges, identify recurring system issues, and implement improvements that streamline digital processes, enhance cybersecurity posture, and boost overall productivity.Maintain structured documentation of system incidents, troubleshooting steps, user challenges, and technical resolutions to support training programs, prevent repeated issues, and create clear knowledge bases for internal use.

Media Tech Institute

Audio Engineering// Mixing & Mastering

Clever Investor University

Real Estate Investing

Prairie View A&M University

Bachelor's degree

Lamar Institute of Technology

Real Estate