Yingxin L.
Program Manager @TikTok
Signup · Get unlimited contacts
WORK HISTORY
Program Manager @TikTok
London, GB
EDUCATION
Zhejiang Sci-Tech University
Bachelor of Engineering - BE, Digital Media Technology
Royal College of Art - Executive Education
Masterclass, Service Design
Goldsmiths, University of London
Master of Science - MS, User Experience Engineering
ABOUT YINGXIN L.
A operation strategist and project manager focused on solving complex problems through customer insight, system thinking, and process optimization, particularly in AI-powered customer success contexts.My experience spans service strategy and AI-enabled operations, where I work on defining the right problems, translating user behavior and constraints into clear strategies, scalable processes, and resilient operating models. I’m especially interested in how AI agents and automation can be embedded into real-world workflows to improve efficiency without sacrificing user experience.With a strong customer-centered foundation, I approach challenges by combining user insight, cross-functional alignment, and continuous optimization, aiming to drive sustainable improvements in both customer outcomes and business performance.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.