Yessenia Jones
Program Manager @Gohealth
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WORK HISTORY
Program Manager @Gohealth
Charlotte, NC, US
Developed and executed the Secret Shopper program, resulting in a 30% revenue increase within two years and reaching 5 stars.• Implemented interventions, achieved program goals, and reduced attrition to less than 1%.• Created training modules leading to a 35% increase in team productivity.• Managed and trained a team of 6 Leadership professionals promoting performance continuity through 1:1 coaching and development. • Developed sales strategies to increase dollar gains from call center interaction with consumers, resulting in a 23+% increase in sales.
EDUCATION
DeVry University
Bachelor's degree, Project Management
ABOUT YESSENIA JONES
As a Program Manager at GoHealth, I apply my 10 years of management experience and Certified Scrum Master credentials to develop and implement strategic plans, identify and mitigate risks, and train staff for various health insurance programs. I have a proven track record of delivering results, such as increasing revenue by 30% for the BCBSM Medicare products by achieving Five Stars within two years. My core competencies include program management, project management, agile scrum, road maps, and training and development. I am adept at using tools such as Jira, Microsoft Project, and Microsoft Office Suite. I am also fluent in English and Spanish, which enables me to communicate effectively with diverse stakeholders and customers. I am passionate about improving the quality and accessibility of health care services, and I am always eager to learn new skills and methods.
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