Yesha Patel

Customer Service Manager @Walmart Canada

Brampton, ON, CA

Leveraging my project management expertise to lead front-end operations and enhance customer service delivery. I oversee a high-performing team, drive process improvements, and implement strategic initiatives to elevate customer satisfaction. Focused on optimizing workflows, managing daily operational KPIs, and ensuring alignment between corporate goals and frontline execution. Actively contribute to change management efforts, cross-functional collaboration, and staff development while maintaining compliance with Walmart’s service standards and policies.