Darshan Undaviya
Customer Service Associate @Walmart Canada
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WORK HISTORY
Customer Service Associate @Walmart Canada
Calgary, AB, CA
Oversaw daily customer service operations, resolving inquiries and issues while maintaining high standards of accuracy and compliance- Leveraged POS and internal systems to manage transactions, track customer interactions, and generate performance insights- Supported front-end operational efficiency through workflow management and coordination with store teams- Enhanced customer experience by identifying pain points and proposing process improvements- Maintained alignment with store policies and procedures to ensure seamless service delivery.
EDUCATION
Shree Swaminarayan Gurukul College of computer and science
Bachelor of computer and Science in Information Technology, Information Technology, 60%
Sant Kabir Institute of professional studies
Post Graduate Diploma In Management, Marketing and International Business, 7.6
ABOUT DARSHAN UNDAVIYA
Project-oriented operations and supply chain professional with 7+ years of experience driving execution, coordinating cross-functional initiatives, and improving process efficiency across diverse business environments.I specialize in turning plans into action—managing projects, optimizing inventory and distribution workflows, and ensuring smooth operational continuity. My background includes leading a long-term revenue improvement initiative, overseeing territory operations, and implementing structured processes that reduce disruptions and enhance performance outcomes.With hands-on expertise in inventory planning, order flow, stock management, distributor coordination, and customer-facing operations, I bring a strong blend of analytical thinking and practical execution. I’m also proficient in operational systems and reporting tools, supporting KPI tracking, dashboard analysis, and data-driven decision-making.Known for strong execution, problem-solving, and capability development, I thrive in roles where project management, operations, and technology intersect. Currently advancing my expertise through postgraduate studies in Supply Chain Management and IT Project Management, I’m committed to contributing to organizations that value efficiency, clarity, and continuous improvement.
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