Kelvin Chen
Senior Manager of Customer Success, Enterprise @Tipalti
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WORK HISTORY
Senior Manager of Customer Success, Enterprise @Tipalti
Vancouver, BC, CA
EDUCATION
Simon Fraser University
BBA, Business - Marketing, Entrepreneurship & Innovation
ABOUT KELVIN CHEN
I led and scaled our Customer Success Team at Shopify in a one-to-many model for our US West and Latin America region. With over 15 years of experience in ecommerce, entrepreneurship, and business development, I have a passion for helping entrepreneurs and their businesses grow and thrive online.I built and innovated the global emerging shared service model with senior leadership, servicing over merchants through key initiatives such as webinars, tripwires, and proactive reach outs. I also improved annual client retention from 80% to 92%, owning $209 Million in ARR and regionalized the global emerging shared team into five core regional teams.
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