Abraham E.
Customer Support Engineer @Tipalti
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WORK HISTORY
Customer Support Engineer @Tipalti
Plano, TX, US
Manage and troubleshoot challenging issues for our customers• Provide world-class service to our customers• Provide specialized support on both technical and product issues, also manage customer escalations• Lead / coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required• Act as a customer advocate by sharing product feedback with engineering, product, and the other internal stakeholder teams to drive product roadmap.
EDUCATION
City University of New York-Herbert H. Lehman College
Bachelor's degree
ABOUT ABRAHAM E.
PROFESSIONAL SUMMARY Technology-focused professional with 4+ years of experience…
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