Yanitsa Arnaudova
Continuous Improvement Lead @Computacenter
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WORK HISTORY
Continuous Improvement Lead @Computacenter
Manchester, GB
Lead cross-functional improvement initiatives to streamline processes, enhance efficiency, and drive service excellence across the organisation.• Identify performance gaps and implement data-driven solutions that deliver measurable improvements in operational KPIs and customer outcomes.• Facilitate workshops, root cause analysis, and stakeholder engagement sessions to embed a culture of continuous improvement.• Partner with teams across the business to apply Lean principles and drive sustainable, long-term change.• Support strategic projects through impact assessments and process redesign, contributing to increased agility and business transformation.
EDUCATION
Prifysgol Aberystwyth University
BScEcon - Bachelor of Economic and Social Studies, Business and Management
Coleg Ceredigion
Hospitality Supervision and Leadership, Hospitality Administration/Management
Vasil Levski High School, Bulgaria
Secondary Education, Humanitarian
University of Hertfordshire
MA Human Resource Management, Human Resources Management/Personnel Administration, General
SKILLS
ABOUT YANITSA ARNAUDOVA
I am a Continuous Improvement Lead at Computacenter with a strong background in technical service delivery and people management, and a proven track record across a variety of roles within the IT services industry. As a Lean Six Sigma Green Belt, I focus on driving efficiency, improving processes, and delivering measurable outcomes that enhance both customer experience and operational performance.With hands-on leadership experience in fast-paced environments, I am comfortable leading under pressure, making data-driven decisions, and adapting quickly to change. I enjoy working collaboratively with stakeholders at all levels, translating complex challenges into practical, sustainable improvements.Above all, I bring a people-first mindset to everything I do. I am motivated by continuous learning, supporting others in their development, and creating positive environments where individuals and teams can thrive and deliver their best work.
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