Rick Vidaurre
Service Manager Americas @Computacenter
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WORK HISTORY
Service Manager Americas @Computacenter
Responsible for managing budget, forecasting, P&L, best practices and service offerings • Establishes relationships and networks at the senior management to build and maintain customer relationships • Acting as a point of escalation on complex issues and providing appropriate support to peer team members • Manage and implement projects to deliver services that support company objectives • Manages, develops, and coaches staff implementing performance management solutions where required • Manager essential programs and performance metrics to guaranteed Service Level Agreements (SLA)
EDUCATION
Colorado Technical University
Master of Science (MS), Information Technology
California State University Fullerton
Bachelor of Arts (B.A.), Political Science and Public Administration
SKILLS
ABOUT RICK VIDAURRE
Experienced IT Manager with a strong background in operational excellence, service…
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