Yash J.
Global Lead, Intelligent Service Offerings @Ibm Ix
Signup · Get unlimited contacts
WORK HISTORY
Global Lead, Intelligent Service Offerings @Ibm Ix
Toronto, ON, CA
As part of IBM Consulting:Curate ISV partnerships for IBM iX globally to foster an eco-system of robust partnersDeliver experience led ROI & Growth through Intelligent Customer TransformationStrategize, design & scale, human-centric intelligent experiences that continuously learn, adapt & innovate ahead of the marketRecent Assignments: Insurance Client (N.A.): At present, leading overall strategy and transformation for a public sector insurance client in Canada (~$15M TCO). Helping the client reimagine Customer Experience (CX) by strengthening their foundational business and technology operating models. Banking Client (N.A.): As a Product Manager, supported the launch of world\'s first 100% digital cash management business for one of North America\'s largest banks. Revamped the client onboarding process by creating a fully digital capability, significantly reducing the traditional >50-day onboarding period to less than 24 hours. Additionally, designed and scaled digital service capabilities to deliver top-tier client servicing.Telecom Client (LATM): Crafted a compelling Point of View (POV) as a Product Strategy Lead, articulating IBM\'s perspective on the evolving digital landscape, proposing a strategic right-channeling approach, and benchmarking industry trends. Presented a multi-year transformative, journey-based roadmap for seamless customer engagement.Utilities Client (N.A.): As a Business Strategy Consultant for a North American Utilities Client, conducted a comprehensive business maturity assessment. Delivered strategic recommendations for business growth, customer engagement & enhancing CX, aligned with industry standards and peer comparisons. Provided a comprehensive evaluation of available digital capabilities and strategic roadmap recommendations to optimize operational efficiency and enhance overall business performance.
EDUCATION
Staffordshire University
Bachelors of Engineering
St.Pauls
High School Diploma
ABOUT YASH J.
Seasoned leader and business strategist with a diverse skill set, I bring global experience in leading distributed workforces across multiple geographies. My passion lies in Customer Experience and Business Transformation, where I excel in driving NPS growth, Service Transformation, Product Strategies and championing cross-functional business excellence. A support-centric, servant leader with a unique blend of international business acumen coupled with strong technical expertise, adept at navigating through uncertainty, ambiguity & constantly evolving business needs. I believe in creating a culture based on Diversity & Inclusion where everyone feels valued and safe to share their opinions. Core Principles: Integrity || Mutual Respect || Self-awareness
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.