Yaf Boye
Operation Area Manager Ii @Amazon
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WORK HISTORY
Operation Area Manager Ii @Amazon
Fredericksburg, VA, US
Lead and mentor a high-performing team of 50-100 associates, drive continuous improvement and team development; onboard and train new managers as a Subject Matter Expert (SME)Analyze key performance metrics to identify operational gaps and implement solutions, reducing inefficiencies and mitigating financial risks; evaluate operational data and identify opportunities for improvementConsistently exceed customer and associate expectations by addressing concerns and driving improvements to achieve and surpass customer experience goalsEstablish and track performance goals to align targets with customer demand to ensure optimal accuracy, quality, and throughput; champion safety initiatives and ensure full OSHA complianceAnalyze metrics and data to identify trends and create strategies to meet and exceed performance benchmarksPartner with cross-functional teams to develop and execute innovative solutions that align with organizational objectives
EDUCATION
Brooklyn College
Bachelor of Science, Business Management and Finance
SKILLS
ABOUT YAF BOYE
Experienced performance manager who fosters customer satisfaction and builds…
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