Youssef Afifi

Program Manager New Launches & Continuous Improvement @Amazon

London, GB

Single-threaded leader for cross-border new launches and operational improvement—owning readiness, operational go-live, and post-launch optimisation on cost, speed, and reliability.Delivered 6 cross-border launches with net commercial impact of +$150M GMS/year, driven by faster ramp, lower unit cost, and tighter SLAs.Designed and executed an intra-EU ops improvement, cutting cost ~50% and improving speed ~35% while maintaining target CX.Orchestrated cross-functional KYC deployment during peak, avoiding lane closure, maintaining full compliance, and recording 0 customer-impacting outages.Built demand/capacity models and routing playbooks to set evidence-based SLAs; supported supplier negotiations unlocking ~10–15k parcels/week scalable capacity and ~25–40 bps fee reductions.Recovered clearance performance post-policy change: restored delivery-estimate accuracy from −50% to >90% in 1 week, cleared ~40k backlog, and normalised clearance to ≤2 days.Created test-order and virtual-departure workflows to validate end-to-end flows pre-launch (readiness +4–6 weeks), and built the pickup-point business case delivering ≥$500k/year in savings.

Cambridge Judge Business School

Master of Business Administration - MBA, Strategy

The American University in Cairo

Bachelor of Engineering (B.E.), Mechanical Engineering