Sascha Wollenberg
Chief Commercial Officer Dach @TP
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WORK HISTORY
Chief Commercial Officer Dach @TP
Dortmund, DE
In charge of Sales, Marketing, Strategic Account Development plus Digital & Transformation for the markets Germany, Austria and Switzerland.
EDUCATION
b.i.b. International College, Paderborn
Specialised Computer Scientist, Software Development
Hochschule für Ökonomie und Management (FOM), Essen
Bachelor of Arts, International Management
ABOUT SASCHA WOLLENBERG
Chief Commercial Officer DACH (Germany, Austria, Switzerland) of Teleperformance, experienced & KPI-driven BPO leader striving for performance improvements and quality excellence.Continuously gained CX expertise from different perspectives over the last 10 years as Lead,/ & Head and Founder/MD of Majorel.As global BPO-provider experienced in a – had the opportunity to understand their specific challenges in handling the customer-interface and took the chance to develop and deliver.Using a growth mindset and acting as a servant leader I skilled up in and methods and became a believer in SOME of those! And yes they are also relevant to achieve outstanding CX.How did you as a customer perceive your last service experiences? Have companies even outperformed your expectations?Personally, I can only remember a handful of cases and those are exactly the ones where I had a WOW experience. It has given me a special relationship with these companies. And it shows me that there is still a lot of “room for improvement” for more WOW moments in this CX world. I strive to re-position the topic of to be recognized and used as.I want to, especially within the differentiation in treating customers - Using high quality operations, the support of suitable digital solutions and modern management methods: Customer Journey, Voice of Customer, CX Management, NPS : COPC, Service Design, WFM, QM, Performance Mngt. WFH / WAHA, Nearshoring🤖 : AI, RPA, Conversational Assistant, Speech Analytics, Omnichannel, CRM System : Agile, Design Thinking, Six Sigma, New Work : conferences, company conferences, webinars, podcasts
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