Wolfgang Rebhan
Sr Staff Support Account Manager @ServiceNow
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WORK HISTORY
Sr Staff Support Account Manager @ServiceNow
Knoxville, TN, US
EDUCATION
University of Phoenix
MCSE Certification, MCSE
ABOUT WOLFGANG REBHAN
Enterprise Customer Success and Technical Account Management leader with over 20 years of experience supporting mission-critical enterprise software platforms. I specialize in helping large organizations maximize platform stability, resolve complex technical challenges, and build long-term value from enterprise SaaS investments.Throughout my career, I’ve partnered with global organizations across financial services, government, and large enterprise environments supporting infrastructures ranging from to more than users. My focus is on building trusted relationships, resolving high-impact incidents, and proactively improving platform performance through strategic guidance and operational best practices.I am known for combining deep technical expertise with strong communication and leadership skills to help teams and customers succeed. I also enjoy mentoring colleagues and fostering a collaborative, customer-first culture within technical support and customer success organizations.Core Focus Areas• Enterprise Customer Success• Technical Account Management• Critical Incident & Escalation Leadership• Platform Health & Operational Stability• Executive Stakeholder Engagement• Customer Retention & Adoption Strategy
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