Justin Michaels
VP, Business Transformation @Concentrix
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WORK HISTORY
VP, Business Transformation @Concentrix
London, GB
Concentrix is a listed, global provider of customer experience and business process outsourcing services operating in over 70 countries. As part of Transformation Management Office, I work cross-functionally to increase efficiency, improve reporting and insights and support the global leadership team in special initiatives. I have a particular focus on piloting and scaling AI-powered and automated workflows.
EDUCATION
INSEAD
Master of Business Administration (M.B.A.), Concentration in Entrepreneurship
Questrom School of Business, Boston University
BSBA, Double concentration in Finance and Marketing
SKILLS
ABOUT JUSTIN MICHAELS
With 18 years of experience driving transformational change across diverse industries and stages, I excel in leading companies through critical phases growth and change.People who work with me value my ability to navigate ambiguity through periods of growth, blend strategic thinking with hands-on execution and foster collaboration by combining deep analysis and high EQ.I am a long-term thinker that can switch between advice and action with ease, and I love doing both. Last and not least, I lead with values and am proud of my work taking two companies through B Corp Certification.
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