William Poulter
Principal Services Management Consultant - Senior Digital Services Manager (Hmpo) Home Office @Capgemini
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WORK HISTORY
Principal Services Management Consultant - Senior Digital Services Manager (Hmpo) Home Office @Capgemini
London, GB
Responsible for live digital services for the UK Passport Office, change, operations and continuous improvement for a key public sector department in a blended public/private and hybrid cloud environment. Working with AGILE teams on delivery of services and value for the public and government. Supplier and direct management of staff. Liaison with Home Office for transition and change management across portfolio and with Borders and Immigration.
SKILLS
ABOUT WILLIAM POULTER
An experienced, innovative and adaptable Service/Change/Design and Delivery Professional, with a proven track record of delivering successful strategic outcomes to complex organisational projects and programmes, ahead of expectations and within highly pressurised, compliance and time sensitive environments, using Agile, Scrum and Prince2 methodologies.Experience in depth on managing change, service operations, problem and transition in complex large service environments for pan UK services.Supported by an exemplary background in financial and data management, providing strategic clarification, and instigating the full transformation project lifecycle within migration, transformation and remediation operations, including design, development, change, implementation and test phases.Adept at driving performance improvement and control of change by delivering commercial and operational transformation projects across a wide variety of business functions, whilst gaining and retaining effective stakeholder engagement through clear communications across all media.A strong and pro-active manager, able to develop, motivate, coach, train and mentor teams to work cohesively to achieve individual targets, team and company objectives.
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