Will Bance
Business Development Manager @Focus Group
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WORK HISTORY
Business Development Manager @Focus Group
Norwich, GB
At Focus/Think Healthcare, I work directly with NHS GP practices to implement communication and patient access solutions that ease pressure on staff, improve efficiency, and support digital growth. Our offerings are built around CCaaS and SaaS models, helping practices manage high call volumes, streamline workflows, and enhance the patient experience.My role spans business development, account management, and ongoing client support. I engage prospective practices, build relationships with key decision-makers, and tailor solutions to meet their unique challenges. Post-sale, I remain involved to ensure smooth onboarding, successful adoption, and continued value from our technology.This position blends commercial focus with a people-first approach. I work closely with both clinical and administrative teams, translating complex tech into real-world benefits. I\'m proud to support NHS primary care through scalable solutions that make a meaningful difference.
EDUCATION
Thurston Community College
A Level, Business, Politics, English Literature
ABOUT WILL BANCE
I\'m a business development professional with a strong background in healthcare communications and cloud based technology, working closely with NHS GP practices to improve patient access, streamline operations, and ease the pressure on frontline teams.With experience spanning telesales, team leadership, and direct sales, I have built a track record of exceeding commercial targets, managing high performing outbound teams, and supporting the adoption of SaaS and CCaaS solutions in complex, high demand environments. I thrive in fast paced, mission driven sectors where technology plays a key role in transforming service delivery.In my current role, I am focused on helping healthcare organisations implement scalable, digital first communication tools, combining strong product knowledge with hands on client support and strategic relationship building.I am always looking to grow, learn, and contribute to meaningful innovation, especially where technology meets real world problem solving.
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