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Wilfrido Delgado
Founder, CEO & Managing Director @Kreios
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WORK HISTORY
Founder, CEO & Managing Director @Kreios
Kreios is a boutique consulting firm specialized in business transformation, process excellence and technology-enabled execution.I lead the firm’s strategy, client relationships and delivery model, supporting organizations in the design, optimization and transformation of critical business processes across industries such as insurance, financial services, education, retail and manufacturing.Our work focuses on helping clients improve performance through:• Business Process Management (BPM)• Process documentation and standardization• Process redesign and reengineering• Customer Experience improvement• Business analysis and software requirements• Digital transformation initiatives• Automation, RPA and AI-enabled solutions• Operational excellence and continuous improvementSelected impact:• Delivered up to 12% cost reductions and 20% efficiency gains in client operations• Led Customer Experience initiatives that improved satisfaction by 15%• Directed strategic planning and KPI alignment efforts to strengthen execution and decision-making• Enabled adoption of RPA, AI and analytics to streamline back-office and service operations• Built long-term trusted relationships with clients including AXA, Prudential, Aon, GNP Seguros, Aliat Universidades, Abastecedora de Materiales del Centro and OSG Royco• Led and coached multidisciplinary consulting teams in regional transformation engagements
EDUCATION
Universidad Tecnológica de México
Computing Systems Engineering
SKILLS
ABOUT WILFRIDO DELGADO
I help organizations improve the way they operate by connecting process excellence, customer experience and technology-enabled execution.As Founder, CEO & Managing Director of Kreios, I work with decision-makers looking to solve operational inefficiencies, redesign critical processes, strengthen customer-facing and back-office performance, and move transformation initiatives from strategy into execution.With 20+ years of experience in business transformation, I have led projects across insurance, financial services, education, retail and manufacturing, combining BPM, Lean Six Sigma, process reengineering, Customer Experience, business analysis, automation, RPA and AI to generate measurable business impact.My experience includes:• Up to 12% cost reductions• Up to 20% efficiency gains• Up to 15% customer satisfaction improvements• Leadership of multidisciplinary consulting teams in complex transformation environmentsAt Kreios, we support organizations in:• BPM and process documentation• Process redesign and reengineering• Customer Experience improvement• Business analysis and software requirements• Digital transformation initiatives• Automation, RPA and AI-enabled solutions• Operational excellence and continuous improvementI am particularly interested in working with executives, functional leaders and organizations seeking practical, structured and measurable transformation.
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