Wilfa Felix
Learner Ambassador @Amazon
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WORK HISTORY
Learner Ambassador @Amazon
Spokane, WA, US
Developed and delivered comprehensive training sessions to over 40 new and existing employees focused on hardware and software, effectively troubleshooting and resolving technical issues, which enhanced operational efficiency and reduced employee turnover- Acquired comprehensive knowledge of all operational procedures within the assigned department, becoming the go-to expert for process improvement and troubleshooting, which resulted in a 45-50% increase in overall department efficiency- Provided consistent coaching and feedback to the team, emphasizing productivity, quality performance, and adherence to safety protocols, leading to a 80% improvement in productivity and a 15-20% enhancement in quality metrics.
EDUCATION
Cornerstone Ondemand Foundation
Certificat d'aptitude professionnelle, Fondamentaux de la Gestion de projet
Pathstream
certificate Operations Leadership, Leadership
Groupe ISM
ICB
Groupe ISM
Diplome supérieur en Gestion DSG, management
Groupe ISM
Master, Audit
Université Cheikh Anta Diop de Dakar (UCAD)
Économie
Cornerstone OnDemand Foundation
Certificat d'aptitude professionnelle, Accompagner votre équipe dans le changement
Cornerstone Ondemand Foundation
Certificat d'aptitude professionnelle (CAP), Approvisionnement et Logistique
ABOUT WILFA FELIX
Strategic and operations-focused manager with 9+ years of international experience in…
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