Wesley Jordan
Technical Support Specialist @Net2Source (N2S)
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WORK HISTORY
Technical Support Specialist @Net2Source (N2S)
Atlanta, GA, US
Working as an imaging specialist, end user support specialist, and asset management speialist for a Hyper-Care Tenant integration migration for The Coca-Cola Company Coca-Cola Bottle Sales and Service (CCBSS) at the Coca-Cola Corporation.• Imaging IBM Lenovo laptops to comply with company specifications while installing applications through InTune Company Portal. Set up mobile devices for Microsoft Authenticator, Outlook, and Teams applications.• Utilizing SNOW (Service Now) ticketing system to track and resolve hardware / software Issues and systems access requests (tickets), as well as to document the customers interactions. Also, for asset management and tracking. • Utilize Microsoft Teams and Teams Room for team communications, while troubleshooting issues therein.• Utilize LogMeIn and Remote Desktop as a remote tool to troubleshoot and resolve end user hardware / software computing issues.
EDUCATION
Strayer University
Bachelor of Science (B.S.), Information Systems Project Management
Technical Career Institute
Associates of Applied Science, Digital Media Arts
ABOUT WESLEY JORDAN
Dedicated and passionate IT professional seeking and opportunity to utilize my accumulated knowledge and skillset to add value to your IT department.
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