Bhanu Venkat Chennam
Information Technology Engineer @Net2Source (N2S)
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WORK HISTORY
Information Technology Engineer @Net2Source (N2S)
Engineered and maintained standardized OS imaging and deployment workflows for desktops and laptops, reducing provisioning and deployment timelines by 25% across the enterprise- Administered Azure Active Directory (Entra ID), managing user lifecycle, role-based access control (RBAC), security groups, and conditional access policies to enforce secure authentication and authorization- Performed endpoint performance, application, and session analysis using Nexthink and Citrix Director, identifying root causes of latency, application crashes, login delays, and resource contention to proactively optimize end-user experience- Troubleshot and resolved enterprise VPN connectivity issues (client-based and remote access VPNs), including authentication failures, tunnel instability, DNS resolution, split tunneling, and network latency—ensuring secure and reliable remote access- Provided advanced software troubleshooting across Windows OS, enterprise applications, and virtualized environments, leveraging logs, performance metrics, and dependency analysis to resolve complex issues- Managed and audited enterprise IT assets within ServiceNow CMDB, ensuring accurate lifecycle tracking, compliance alignment, and integration with incident, change, and problem management workflows- Delivered advanced Level 2/3 incident resolution, handling 50+ weekly escalations involving hardware, OS, application, VPN, and network-related issues, achieving a 95% first-contact resolution rate- Partnered with infrastructure, network, and security teams to execute system upgrades and platform migrations with zero end-user downtime, following ITIL change and release management practices- Authored and maintained 10+ technical SOPs, runbooks, and troubleshooting guides, reducing mean time to resolution (MTTR) and lowering repeat incidents by 15%- Ensured all deployments complied with organizational security baselines,regulatory requirements and mitigating risks.
EDUCATION
Bharath Institute of Higher Education and Research
Bachelor of Technology - BTech, Computer Science
Indiana State University
Master's degree, Computer Science
ABOUT BHANU VENKAT CHENNAM
Experienced in IT with 3+ years in system troubleshooting, end-user assistance and technical support across Windows, macOS, and Linux platforms. Adept at resolving hardware/software issues, managing user accounts, and deploying systems across enterprise and academic environments. Skilled with Active Directory, remote desktop tools, imaging software, and ticketing systems including ServiceNow. Strong communication and problem-solving abilities with a passion for delivering efficient IT solutions.
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