Weronika Erkan

WORK HISTORY

EDUCATION

SKILLS

ABOUT WERONIKA ERKAN

I am a customer-centric and results-driven professional with a robust background in managing client relationships within the SaaS industry. My career highlights include successfully onboarding new clients, delivering top-tier and proactive customer support, and identifying and leveraging growth opportunities to drive renewals and upsells. I am proficient at maintaining high levels of customer satisfaction and loyalty through exceptional communication and problem-solving skills, ensuring client needs are met and often exceeded. My expertise in liaising between clients and internal product and support teams allows me to deliver customized solutions and foster long-term partnerships.Furthermore, I bring a wealth of experience from the hospitality industry, with 12 years dedicated to understanding and enhancing hospitality culture and processes, especially in events planning, sales, operations and execution. During my time as a venue finder, I\'ve collaborated closely with event planners, providing valuable assistance in venue selection and contract negotiations. This deep-rooted experience in the hospitality and events sector significantly enhances my ability to offer outstanding customer service and build strong client relationships. The events and hospitality industry is deeply embedded within me, having spent my entire career working with event professionals in various capacities.